Effective Date: September 2026
This Refund Policy explains how cancellations, appointment changes and any applicable service payments are handled for enquiries and viewing appointments arranged through HOMESIDE.
About Us
The HOMESIDE website is operated by HOMESIDE PROPERTIES LTD (Company Number: 16171576).
Registered Office:
55 Hoole Road, Chester, United Kingdom, CH2 3NJ
Email:
Business@homesideproperties.co.uk
Throughout this policy, “HOMESIDE”, “we”, “our”, and “us” refer to HOMESIDE PROPERTIES LTD.
Viewing Enquiries
Submitting a property enquiry or requesting a viewing through our website is free unless a separate paid service has been clearly agreed in advance.
Sending an enquiry does not create a financial commitment or guarantee a viewing appointment.
Appointment Changes
If you need to change a viewing request, please contact us as soon as reasonably possible.
Where practical, we will help arrange an alternative appointment based on property availability and scheduling.
Appointment Cancellations
If you no longer wish to attend a scheduled viewing, we kindly ask that you let us know in advance whenever possible.
This helps us manage appointment availability more effectively.
Paid Services
If HOMESIDE introduces a paid consultation or administration service in the future, any applicable fee, cancellation terms and refund conditions will be clearly explained before payment is collected.
Where payment has been taken for a separately agreed service, refund requests will be reviewed in accordance with the agreed service terms and applicable consumer rights.
Processing Time
Where a refund is approved for an eligible paid service, it will normally be processed using the original payment method.
Processing times may vary depending on the payment provider.
Circumstances Where Refunds May Not Apply
A refund may not be available where:
no payment was required for the enquiry;
the service requested has already been provided;
the applicable service terms state that a fee is non-refundable after the agreed stage of service.
Nothing in this policy affects any statutory rights that apply under UK law.
Consumer Rights
Where applicable, this policy operates alongside your rights under UK consumer protection legislation.
If there is any conflict between this policy and your legal rights, your statutory rights will apply.
Contact Us
If you have any questions about cancellations or refunds, please contact:
HOMESIDE PROPERTIES LTD
Company Number: 16171576
55 Hoole Road, Chester, United Kingdom, CH2 3NJ
Email: Business@homesideproperties.co.uk